Mobile Apps and Rewards Programs Privacy Statement Effective date:
November 2024
Introduction
Chevron Corporation and its wholly owned subsidiaries and ExtraMile Convenience Stores LLC (collectively, “Company,” “we,” or “us”) are committed to protecting your privacy. This statement explains the steps we take to protect personal data collected on our Chevron Texaco Rewards and ExtraMile Rewards program websites and through our Chevron, Texaco and ExtraMile Rewards mobile apps (collectively, the “Sites”) and information collected at Chevron and Texaco motor fuel stations and ExtraMile convenience stores in connection with our rewards programs. It describes what categories of personal data we collect, the purposes for which we use those data, your choices regarding use of personal data about you, our security measures, and how you can review and correct data about you.
Data collection
Data collected directly from visitors and rewards program participants. Through the Sites, we may ask you for personal data, including:
• Contact details, such as your name, email address, telephone numbers, and physical address
• Your preferences with respect to email and text-message marketing and push notifications
• Financial information, including credit card numbers and banking information
• Your inquiries about and orders for our products and services, as well as information that assists us in identifying the best products and services for you
• Contest entry and event registration information
• Feedback from you about our products and services, including the Sites
• User-preference information for users of the Sites
You are not required to provide this information. However, if you choose not to, we may not be able to provide you the requested service or complete your transaction.
Websites: When you visit our websites, we may obtain certain information by automated means, such as cookies, web beacons, web server logs, session replay and screen capture technology, and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. The information we collect in this manner may include your device IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, referring URLs, clickstream data, and dates and times of website visits.
We also may use session replay and screen capture technology to collect, on a real-time basis, information on how you use and navigate the sites. This may include mouse movements, how you scroll through the sites, and certain keystroke information.
Mobile Apps: When you use our mobile apps, we may collect certain information by automated means, such as through device logs, server logs and other technologies. The information we collect in this manner may include the device type used, the mobile operating system, device identifiers and similar unique identifiers, device settings and configurations, IP addresses, WiFi network identifiers and signals, battery and signal strength, usage statistics, referring emails and web addresses, dates and times of usage, actions taken on the mobile apps, and other information regarding use of the mobile apps. In addition, as indicated above, we may collect your device’s geolocation information with your consent which assists us with the security of the products and services and assists us with offering features like search results for fuel stations and stores, and messages based on your location. Please note that if you decline to allow the mobile apps to collect your fine or precise geolocation, you will not be able to use all of the mobile apps’ features or the offers available through the mobile apps.
We may use these automated technologies on our Sites to collect information about your equipment, browsing actions, and usage patterns. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our Sites; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly.
Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of the Sites.
Restricting the Collection and Use of Google Analytics Data: On some of the Sites, we also may utilize Google Analytics, a web analysis service provided by Google, to better understand your use of the Sites. Google Analytics collects information such as how often users visit the Sites, what pages they visit and what other sites they used prior to visiting. Google may use the data collected on the Sites to contextualize and personalize the ads delivered through its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Sites is restricted by Google’s Analytics Terms of Use and Privacy Policy. Google offers an opt-out mechanism for the web available here.
Interest-Based Advertising
On our Sites, we may obtain information about your online activities to provide you with advertising about products and services that may be tailored to your interests. This section of our Privacy Policy provides details and explains how to exercise certain choices.
You may see our ads on other websites because we use third-party ad services. Through these ad services, we can target our messaging to users considering demographic data, users’ inferred interests and browsing context. These services track your online activities over time and across multiple websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. The ad services use this information to show you ads that may be tailored to your individual interests. The information that ad services may collect includes data about your visits to websites that serve Company advertisements, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Sites and on third-party websites and apps that participate in these ad services. This process also helps us track the effectiveness of our marketing efforts. The Sites are not designed to respond to “do not track” signals from browsers.
Opting Out of Ad Network Interest-Based Advertising: While Company does not deliver third party online advertisements on our Sites, we advertise our products and services on others' online services. Please familiarize yourself with those website operators' or network advertisers' privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. Individuals may opt-out of targeted advertising delivered by NAI or EDAA member ad networks by using tools provided visiting the following sites:
• Digital Advertising Alliance (DAA)
• Network Advertising Initiative (NAI)
• European Interactive Digital Advertising Alliance (EDAA)
Our use of personal data
We will use personal data for the purposes set forth below.
Services and transactions. We use personal data to deliver services or execute transactions you request, such as providing information about Company’s products and services, processing orders, answering customer service requests, facilitating use of our mobile apps, administering our rewards programs, and so forth. In order to offer you a more consistent experience in interacting with Company, information collected by our mobile apps may be combined with information we collect by other means.
Sites improvement. We may use data about you to improve the Sites (including our security measures) and related products or services, or to make our Sites easier to use by eliminating the need for you to repeatedly enter the same information, or by customizing the Sites to your particular preference or interests.
Marketing and Advertising. We may use personal data to advertise and market our products and services. We may use personal data to inform you of products or services available from Company. When collecting information that might be used to contact you about our products and services, we give you the opportunity to opt out from receiving such communications. Moreover, each email and text-message communication we send includes a link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.
Compliance. We may use personal data to comply with and enforce applicable legal requirements, relevant industry standards and Company policies, including the Terms.
Disclosure of personal data
Company may share your personal data with its subsidiaries and affiliates and its joint ventures. We also may share your personal data as described below.
Disclosure to service providers. Company contracts with other companies to provide services on our behalf, such as hosting the Sites, sending out information, processing transactions, and analyzing the Sites. We provide these companies with only those elements of personal data they need to deliver those services. These companies and their employees are prohibited from using those personal data for any other purposes.
Disclosure in connection with transactions. In connection with certain transactions, we may disclose some or all of the personal data you provide to financial institutions, government entities and shipping companies or postal services involved in fulfilling the transaction. We also may disclose your personal data where you intend to interact with a third party or direct us to do so.
Disclosures in connection with acquisitions or divestitures. Circumstances may arise where for strategic or other business reasons Company decides to sell, buy, merge or otherwise reorganize particular businesses. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers or receiving it from sellers. Although it is Company’s practice to seek protection for information in these types of transactions, we cannot guarantee that any entity receiving such data from Company in connection with one of these transactions will comply with all of the terms of this privacy statement.
Disclosure for other reasons. We may disclose personal data if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
Personal data retention
To the extent permitted by applicable law, we retain personal information we obtain about you for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law.
Security
We maintain administrative, technical and physical safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.
Links to other online services
Our Sites may contain links to other online services, including those of other companies, professional and government organizations, and publications. These online services operate independently from our Sites, and we do not control and are not responsible for the content, security or privacy practices employed by other online services. You should review the privacy statements of those online services to determine how they protect and use personal data.
Use of select third-party services through our mobile apps
Google Maps: Our mobile apps incorporate a Google product called Google Maps API for Business or “Google Maps”. Google Maps will help end users like you locate Chevron and Texaco branded stations and ExtraMile stores using our mobile apps and may provide other features and services through the mobile apps. The way it works, generally, is the mobile apps will send device Information and, in some instances, user content, including information about your location, to Google (including cached data). Google will then be able to display, through the mobile apps, nearby Chevron- and Texaco-branded gas stations and ExtraMile-branded locations that accept mobile payments and/or participate in the Chevron Texaco Rewards program and the ExtraMile Rewards program. Google may use the information we provide through the mobile apps in various ways. To understand how Google may use that information, make sure you read Google’s Privacy Policy, which is a distinct policy and notice document from this Mobile Apps Privacy Statement.
If at any point in time you decide you do not wish to consent to any of the above Google terms, you must uninstall the mobile apps immediately. There is no other way to revoke or opt out of the Google Maps functionality and its associated terms, restrictions, and data privacy implications.
Third-Party Payment Solutions: To purchase fuel through our mobile apps, you may choose to add/enable authorized payment options within the apps. To pay for fuel using your active PayPal Inc. (“PayPal”) account you must link your PayPal account to your User Account. Upon linking your PayPal Account to your User Account, all PayPal transactions you make with or via the app at participating Chevron- and Texaco-branded and ExtraMile-branded locations will be charged to and/or processed through your PayPal account, subject to the terms and conditions of your agreements with PayPal. Company is not liable or responsible for any claims or disputes related to your PayPal account or PayPal’s use of your personal data. You are encouraged to review PayPal’s Privacy Policy for additional information regarding the potential processing of your personal data that may result from your enabling of this third-party payment functionality and using this third-party payment service through the mobile apps and the processing conditions to which you are providing your consent when you choose to enable this functionality and use these services through the apps. Similarly, if you choose to use Apple Pay or Google Pay to purchase fuel through our mobile apps, these transactions will be charged to and/or processed through your Apple Pay or Google Pay account, subject to the terms and conditions of your agreements with Apple Inc. (“Apple”) or Google Inc. (“Google), as applicable. Company is not liable or responsible for any claims or disputes related to your Apple Pay or Google Pay account or Apple’s or Google’s use of your personal data. You are encouraged to review Apple’s or Google’s Privacy Policy for additional information regarding the potential processing of your personal data that may result from your enabling of these third-party payment functionalities and using these third-party payment services through the mobile apps and the processing conditions to which you are providing your consent when you choose to enable this functionality and use these services through the apps.
Apple CarPlay, Apple Watch, Android Auto, or Wear OS device: When using the App via Apple CarPlay, Apple Watch, Android Auto, or Wear OS devices, you are encouraged to review Apple’s or Google’s Privacy Policy.
Checking Pay™: Checking Pay transaction is made using the customer's bank account through Buy It Mobility Networks Inc (BIM). When using the App via Checking Pay, you are encouraged to review Buy It Mobility Networks Inc BIM’s Privacy Policy.
Children
Our Sites are general audience platforms, although they contain information that may be of interest to children. However, Company does not seek through this site to gather personal data from or about persons 14 years or younger. If one of our websites is directed at children, we will include an additional privacy statement notice for children.
Your rights
Depending on your state of residence, you may be able to request: (1) access to certain personal information we have collected about you, (2) that we delete certain personal information we have collected from you, (3) opt out of the sale of your personal information, (4) specific pieces of personal information about you, including a copy of such information in a portable format, and (5) to opt out of targeted advertising, including the "sharing" of personal information about you for cross-contextual behavioral advertising. You or your authorized agent can make a request by calling (toll free) +1-844-338-3905 or making a request through our online webform.
You have the right to not be unlawfully discriminated against for using your privacy rights.
For more information about how we handle your privacy click here.
For any troubleshooting inquiries regarding the Chevron, Texaco and ExtraMile Rewards apps, payments, or the Chevron Texaco Rewards and ExtraMile Rewards programs, please contact us by tapping on "Help” and then "Contact US” from the menu on the Apps or website.
Not.ice of financial incentive
Please see our Notice of Financial Incentive for more information about our use of your data in connection with our rewards programs.
How to contact us
If you have questions regarding this privacy statement or our handling of personal data, please contact us by email, or by mail at:
Chevron Corporation Attn.
Global Privacy Office
5001 Executive Parkway, Suite 200 San Ramon, CA 94583
Changes to this privacy statement
Chevron may occasionally update this privacy statement. When we do, we will revise the “effective” date at the top of the privacy statement. You should revisit this page periodically to become aware of the most recent privacy terms; your use of the site after such changes have been posted constitutes your agreement to such changes.
Additional Privacy Disclosures
Our United States Supplemental Privacy Statement provides additional information regarding our collection and use of personal data relating to California, Colorado, Connecticut, Utah, and Virginia residents (through both online channels and offline channels), rights afforded to California residents under the respective privacy state laws, and contacts these residents may use in seeking to exercise those rights.
