How do I link a payment method to my User Account on the App?
Navigate to the Wallet, at the bottom of the screen, select “Payment Methods”, and click “Add Payment Method”. You can link (i) a registered PayPal or Venmo account, (ii) a Techron Advantage® Credit Card or Techron Advantage® Visa® Card, (iii) a Visa, MasterCard, American Express, or Discover card, (iv) Chevron and Texaco physical gift and promotional cards with PINs, (v) Chevron and Texaco electronic gift and promotional cards (eGift and ePromo Cards), and (vi) Checking PayTM (available in certain areas). If using Apple Pay via Apple Watch, the payment methods that are already linked to your User Account will appear in your Apple Watch. If using Google Pay via a Wear OS device, the payment methods that are already linked to your User Account will appear in your Wear OS device app. If using Apple CarPlay or Android Auto, only the payment methods (except for Apple Pay) already linked to your User Account will appear in Apple CarPlay or Android Auto. At this time, Techron Advantage® Cards cannot be used as payment methods through Apple Pay or Google Pay, however, you can link the cards as payment methods directly in your User Account.
What tips should I keep in mind before linking a credit/debit card as a payment method in the App?
• Make sure that you are on the latest version of the App. • Make sure to enter the correct information when linking the card or any payment method. • Link your credit/debit card to just one User Account on just one mobile device. • If you have authorized users on a credit/debit card, advise them to link their own card to their User Account on their own mobile device. • If you received and activated a replacement card, remove the old card before linking the replacement card as a payment method. • If you are still unable to link your card, please call your financial institution.
What payment methods are currently accepted through the App? Will other payment methods be available through the App?
Currently you can pay at the pump with the App using (i) a registered PayPal or Venmo account, (ii) a Techron Advantage® Credit Card or Techron Advantage® Visa® Card, (iii) a Visa, MasterCard, American Express, or Discover card, (iv) Chevron and Texaco physical gift and promotional cards with PINs, (v) Chevron and Texaco eGift and ePromo Cards, (vi) Chevron and Texaco electronic promotional cards (ePromo Cards), (vii) Apple Pay (viii) Google Pay, and (ix) Checking Pay (available in certain areas). See FAQs on how to set up Apple Pay, Google Pay or Checking Pay. At this time, Techron Advantage® Credit Card and Techron Advantage® Visa® Card cannot be used as payment methods through Apple Pay or Google Pay, however you can link the cards as a payment method directly in the App. See the FAQ on how to link a payment method to your User Account on the App. At this time, Apple Pay cannot be used via Apple CarPlay or Android Auto.
What products can I purchase with the App?
You may currently use the App, including Apple Watch or Wear OS device, Apple CarPlay, or Android Auto to purchase fuel at the pump and add express car washes, if available, at the station. The app is not available for full-service car-wash purchases. Express car washes allow you to drive through the car wash tunnel for an exterior-only cleaning in a matter of minutes and are less expensive than a full-service car wash which includes interior vacuuming, window wiping and add-ons like waxing/detailing, tire shine and air freshener.
Can I use the App to make purchases inside the Chevron and/or Texaco convenience stores?
Yes, Chevron is piloting the Pay Inside feature on the App at a few stations and expects it to be available at participating stations in the Chevron Texaco Rewards program in 2023. Upon checking out at the register, open the App and do the following: • Click on the Pay Inside button on the home screen; • Choose your payment method; • Click “Show QR Code”; • Ask the cashier to scan the QR code on your phone to process payment. For stations that participate in the Grocery Gas Rewards program, you have the option to link your Grocery Gas Rewards mobile number; and • For stations that participate in the Chevron Texaco Rewards program, your CTR phone number is embedded in the QR code, so you will automatically earn any points available for the transaction and do not need to enter your CTR phone number on the pin pad. • Note: The Pay Inside feature does not support Apple Pay at this time.
Which stations support the Pay Inside feature?
If Pay Inside is available at participating stations in the Chevron Texaco Rewards program, you will be able to follow the prompts on the Pay Inside button on the home page of the App and be redirected to the “Pay Inside” screen. If you are not able to use Pay Inside at that station, you will receive a “Pay Inside Unavailable” message.
What if the cashier cannot process my payment with the Pay Inside feature?
Please try a different payment type. If you keep receiving the error, call the Consumer Connection Center at 1-855-285-9595. You can also call or submit a case directly from the “Contact us” page on the App or www.chevrontexacorewards.com
Can I buy multiple convenience store items and fuel using the Pay Inside feature?
Yes, you can purchase multiple convenience store items and fuel in a single transaction using Pay Inside.
How do I use the App, Apple Watch or Wear OS device, Apple CarPlay, or Android Auto to purchase fuel at the pump?
After you have downloaded the App, created a User Account, and linked a payment method, log into the App and confirm the nearest station to you or select a new one. Use the selector to choose which pump you would like to use to purchase fuel. After selecting the pump, confirm your payment method and whether you would like to add a car wash, if available, and/or redeem any available rewards. Once your payment method is authorized, the pump will be reserved for you, and you will see the “begin fueling” prompt on the App screen. Then, you can pick up the nozzle, choose the grade and start fueling. Apple Watch, Wear OS, Apple CarPlay and Android Auto may also be used after installing the App. For users that live in full-service states (Oregon and New Jersey), once you see the “begin fueling” prompt on the app screen, let the gas station attendant know which fuel grade to pump and the dollar amount. The attendant will then pump your desired fuel.
How do I know the pump is ready to go at the station after my payment has been authorized?
After your payment has been authorized, the “begin fueling” screen will appear on your App indicating that the pump is ready to go. Select the fuel grade on the pump as you normally would and begin fueling.
How do I complete fueling?
When you have finished fueling, return the nozzle to the pump.
Where can I view my receipt?
You will receive a mobile receipt on the App and if selected in your App settings, a printed receipt at the pump, and email receipt. On the home screen, click “Wallet” on the bottom right corner, then click “History,” and tap the most recent transaction to view receipt.
What do I do if I have selected the wrong pump number on the App?
Wait for the transaction to time out in the App or you can cancel the transaction on the wrong pump and start a new transaction selecting the correct pump number.
Can I use more than one type of payment for a single transaction?
No. You cannot currently use more than one type of payment per transaction. You must perform separate transactions if using two or more forms of payment.
Do I need to contact my bank or financial institution before linking my debit/credit card as a payment method in the Chevron or Texaco mobile app?
If this is your first time linking a debit/credit card into the App, it is best to contact your financial institution so they can allow you to link your account into the App on their system. If you received a new card and have not activated it yet, please call your financial institution to activate the card. We also suggest linking the card within the vicinity of your billing zip code. If you are traveling outside of your billing zip code or have changed your address, please advise or update your records with your financial institution. If you think your card has been compromised, contact your financial institution immediately.
Is it safe for customers to use mobile devices at the fuel dispenser?
Research cited by the FCC has concluded that there is no reason to prohibit customers from using their mobile devices to pay at the pump. One such study provides “there has been no documented incident where the use of a wireless phone was found to cause a fire or explosion at a gas station” and “scientific testing has not established a dangerous link between wireless phones and fuel vapors.”
Will you change your decals recommending against the use of mobile devices at retail stations?
Chevron has updated its mobile-device decals to provide that customers may use their mobile devices with care, and caution customers not to use mobile devices while walking or when in a vehicle lane.
