What is the Chevron Texaco Rewards (CTR) program?
The CTR program is a loyalty program managed by Drop Tank, LLC for Chevron and Texaco customers of participating stations. The program is available in select areas and may not be currently available in your area. Chevron reserves the right to make changes, suspend or discontinue the program at any time. For more information, see our website at: https://www.chevrontexacorewards.com
What are the benefits of the Chevron Texaco Rewards program?
With the program, users can earn points on fuel purchases as well as other purchases as available from time to time and redeem these points for fuel discounts. Users can combine these discounts with other discounts and fuel credits available through other programs and products.
Is the Chevron Texaco Rewards program free to join?
Yes. There is no fee to join and create a user account. You must be over the age of 18 (or over the applicable “age of majority” in the state in which you currently reside) and reside in the United States.
Do I need to use the Chevron or Texaco App to earn and redeem points in the Chevron Texaco Rewards program?
No. Simply enter the phone number used to sign up for the CTR program (your CTR phone number) when prompted at the pump or in-store at the register to earn or redeem points. You do not have to use the App to earn or redeem points, but we encourage you to do so to track your User Account history and activity.
Is there a Chevron Texaco Rewards program card? 
No. There are no physical cards for the CTR program.  Simply enter your CTR phone number at the pump or in-store at the register or make the fuel purchase the App to earn or redeem points.
Can I earn and redeem points at all Chevron and Texaco stations?
You can earn and redeem points at participating Chevron and Texaco stations. Find your participating stations by filtering stations by services through the store locator feature in the App.
I see that there is both a Chevron app and a Texaco app? Will I have to download both?
No. Both mobile apps will work at all Chevron and Texaco locations. Earned points are combined and can be redeemed at any participating Chevron or Texaco location.
How do I earn points?
It is easy to earn points in the CTR program by doing the following: 1. Fuel Earn Offer (5 points per gallon): Earn 5 points for each gallon of Chevron and Texaco branded fuel you purchase at participating branded stations with your User Account. You can use your User Account by entering your CTR phone number at the pump or in-store at the register, or by making the fuel purchase through your User Account on the App. 2. In-store Earn Offers: Earn points for specific in-store purchases as marketed from time to time in the App with your User Account. You can use your User Account by entering your CTR phone number in-store at the register. 3. Achievement Earn Offers: Earn points for reaching qualifying achievements as marketed from time to time in the App. Be sure to enable push and SMS notifications in the App to learn about these offers. Data rates may apply. Returns will not qualify for Earn Offers. Earn Offers are not transferable and may not be combined with other offers, sales, or promotions. Allow up to 72 hours for points to appear in your User Account after earning.
How can I earn more points?
As marketed from time to time in the App, you can earn more points with In-Store Earn Offers and Achievement Earn Offers described above. Just enter your CTR phone number in-store at the register or follow the instructions for the Achievement Earn Offers.
How long does it take for points to show up in my User Account?
Allow up to 72 hours for points to appear in your User Account after earning. Contact Chevron Texaco Rewards Support center at chevronsupport@dtsupport.zendesk.com or (888) 334-7469 for assistance with qualifying transactions which you believe did not result in proper points earned.
Can I earn points on my fuel purchase at the same time as redeeming points?
Yes. You can earn points on every fuel transaction with your CTR phone number.
Is there a maximum number of points I can earn?
No. There is no limit to the number of points you can earn in the CTR program. We reserve the right to limit or reject the use of the CTR program or any Earn Offers, new account offers, or any redemption of points and suspend or terminate any related User Account upon the belief that any use of the CTR program or transaction is unlawful, unauthorized, or fraudulent in nature, or if any phone number for a mobile device used to create a User Account cannot be verified.
How do I know my earned points have been applied?
There are several ways to see your points history. Following each fuel purchase made with the App, you will receive a mobile receipt either by email or in your User Account, which will show the savings applied to the fuel purchase. You can also receive a printed receipt for non-mobile-app purchases which will show the discounts you received. Finally, you can see your transaction history in your User Account on the App.
How do I redeem my points?
You can redeem your points earned for discounts on fuel at participating Chevron or Texaco stations by entering your CTR phone number at the pump or in-store at the register, or making the fuel purchase through your User Account on the App. When you start a fuel purchase, you will see your available fuel discounts and have the option to redeem your points as follows: 50 pts. = Fuel Discount -5 cents per gallon; 100 pts. = Fuel Discount -10 cents per gallon; 250 pts. = Fuel Discount -25 cents per gallon; 500 pts. = Fuel Discount -50 cents per gallon. If you redeem your points, the related fuel discount will be applied to your fuel purchase up to a maximum of 25 gallons in a single purchase for one vehicle and the points will be deducted from your account. If you do not redeem your points, no points will be deducted from your account and the related fuel discounts will be available for your next fuel purchase, subject to any points expiration, as described below.
Do my points expire?
Your points will not expire if you make a purchase with your CTR phone number in the last 182 days. If you do not do so, your points will expire due to inactivity. We reserve the right to reject, correct, cancel, or terminate any transaction for which the offer details were incorrectly displayed or for which any other erroneous or inaccurate information was provided at any time, even if the transaction has been confirmed by us and are not obligated to process or complete any transaction based on any error, misprint or otherwise erroneous information. Contact Chevron Texaco Rewards Support at chevronsupport@dtsupport.zendesk.com for assistance with qualifying transactions which you believe did not result in proper points earned.
Can I combine my Chevron Texaco Rewards program points with my Albertsons Gas Rewards?
Yes. Once you have linked your Albertsons for U or Safeway for U (or other Albertsons Companies Banner Stores for U) Grocery Gas Rewards ID in your User Account on the App or entered at the dispenser at participating Chevron and Texaco stations, you will be able to combine any Albertsons gas rewards with any CTR fuel discounts up to the maximums allowed under each program. Just follow the instructions on the dispenser to redeem any earned Gas Rewards at participating Chevron and Texaco stations with your fuel purchase before pumping or in the App to be able to do so.
Is there a limit to the number of points I can redeem?
Under the CTR program, you may redeem up to 500 points for 50 cents off per gallon of Chevron- or Texaco-branded fuel up to a maximum of 25 gallons in a single purchase for one vehicle. You can also combine any available Grocery Gas Rewards under the Albertsons Reward Points Program and/or fuel credits with the Techron Advantage® Cards up to the maximums allowed under those programs.
How can I check my points balance?
You can check your points balance 24/7 through your User Account on the App home screen. Please allow up to 72 hours for points to appear in your User Account after earning them.
Can fuel discounts be combined with other station offers? 
Yes, you may combine your fuel discounts with other station offers for additional discounts. 
Can I transfer my points to someone else or share my User Account? 
No. Points are non-transferable and every member is required to have their own unique User Account.   
How do I create a User Account?
To create a User Account and use the App for the CTR program, you will need to download the App, sign up for an account with both a phone number for your mobile device that can be verified and email address, and verify your account by entering a One-Time Password (OTP) code that will be sent to your mobile phone number. You must provide Chevron consent to send you autodialed text messages to authenticate your phone number. You will also have the option to receive other text messages. You will need to create a 4-digit PIN to authorize payments for security purposes
How do I sign up for the Chevron Texaco Rewards program?
You will be automatically enrolled in the program when you create a User Account in the App. As part of creating a User Account, you must agree to receive autodialed text messages to authenticate your phone number.
Do I need to create a User Account?
Yes. You will need to create a User Account if you would like to use the App to join the Chevron Texaco Rewards program, pay for fuel at the pump and car washes, if available, and access transaction history, If you do not create a User Account, you may still use the App to locate stations, provide feedback, and learn more about Chevron.
Are there any new account offers?
Yes. New users may earn up to 750 points for creating a User Account and then making two purchases with their User Account. 250 points will be awarded for creating the User Account and then for making each of the two purchases. New account offers are only available for new users who have not previously created user accounts.
Do I need to use both my phone number and email address to complete my User Account?
Yes. You must use both your phone number and email address to complete your User Account. If you have previously signed up for an account with just your phone number, you will be asked to provide your email address. If you have previously signed up for an account with just your email address, you will be asked to provide your phone number and will receive one-time passwords to both your phone number and email address to verify that information.
Can I sign up for an account using my Venmo or PayPal login?
No. You are not able to sign up for an account using your Venmo or PayPal login.
I did not receive my one-time password to create an account.
If you did not receive your one-time password, go to the App and resend the password to your phone number. You can resend this password up to 3 times. After that, please call the Consumer Connection Center at 1-855-285-9595.
Do I need to enable location services to use the App?
Turn on your location settings to add a payment method to the App and to conduct a transaction within the App.
On what mobile devices can I download the App to use for mobile payment at the pump?
The App is available for both Apple iOS and Android devices. You can also use the App through your Apple Watch (watchOS) or Wear OS device. See FAQ on how to install the App on your Apple Watch or Wear OS device.
Will I receive email news and updates?
Yes. You will receive news and updates to the email address in your User Account. You can opt out of receiving marketing emails at any time as provided below. Please note that opting out of the email marketing distribution list will not affect the ability to send you transactional email messages about your User Account.
Can I change my account information and communication preferences?
Yes. You can change your account information and communication preferences 24/7 in the Chevron or Texaco mobile app by tapping on the “My Profile” icon in the top left corner of the Home screen.
Will I receive news and updates by text message?
Yes. You will receive news and updates by text message if you have opted to receive other text messages when completing your User Account. You may opt out of receiving these text messages at any time as provided below. You may still receive autodialed text messages to authenticate your phone number as part of using the App.
How do I opt-out of receiving text messages?
You may opt out of receiving text messages at any time by doing one of the following: (i) emailing ChevronTexacoRewards@cstoresupport.com or calling (888) 334-7469 and requesting to be removed from our text-message distribution list, (ii) changing your account settings via the App, or (iii) following the opt-out mechanism in any text message you receive. You may still receive autodialed text messages to authenticate your phone number as part of using the App.
How is my personal information in the App used?
Please see the Privacy Statement and Terms of Use in the App to understand how your personal information is used in the App.
How do I opt-out of receiving email news and updates?
You may opt out of receiving email news and updates at any time by doing one of the following: (i) emailing ChevronTexacoRewards@cstoresupport.com or calling (888) 334-7469 and requesting to be removed from our email marketing distribution list, (ii) changing your account settings via the App, or (iii) following the opt-out mechanism in any email news and update you receive. If you opt out, Chevron or its third-party contractors may send you an email confirming that you opted out. You will still receive transactional email messages about your User Account.
How can I delete my User Account?
Go to My Profile, select Settings and enter your PIN. At the bottom of the page, select Delete Your Account. Read the prompt on the screen. To continue deleting account, select Delete Account.
What data will be deleted when I delete my User Account?
Your App User Account will be deleted from the Chevron or Texaco mobile app, including deleting any payment methods linked and all transaction receipts. Once you delete your User Account, you will no longer be able to access this information. We reserve the right to maintain information for eligibility purposes and to the extent permitted by applicable law.
Will transaction receipts be deleted at the same time when I delete my User Account?
Yes. Receipts will be deleted immediately
Can I delete my User Account and then create a new User Account with the same phone number and/or email?
Yes. You can create a new User account with same phone number and/or email immediately. New account offers in the CTR program are only eligible for new User Account participants who have not previously created a User Account. We reserve the right to limit or reject the use of the CTR program or any Earn Offers, new account offers, or any redemption of points and suspend or terminate any related User Account upon the belief that any use of the CTR program or transaction is unlawful, unauthorized, or fraudulent in nature.
How do I remove a payment method from my User Account in the App?
You can remove a payment method from your User Account under Wallet and Payment Methods by selecting “X” by the payment method.
How do I know which stations process mobile payments?
You can filter stations by services through the store locator feature within the App. Using the filters, select mobile payment to see your local stations that are now processing mobile payments. Stations are added to the App as mobile payment functionality is enabled at a site.
How do I know which stations offer fuel products besides gasoline?
You can filter Chevron and Texaco stations through the store locator feature within the App by fuel products such as Diesel, Hydrogen, E85, Compressed Natural Gas, etc
What is Chevron Renewable Diesel?
See our website at: https://www.chevronwithtechron.com/renewable_diesel/FAQs
Should I enter my Grocery Gas Rewards number or CTR number on the dispenser keypad when I am not transacting through the App?
If you participate in both the CTR Program and the Albertsons Reward Points Program, please enter your CTR phone number on the dispenser keypad before pumping to redeem any earned points in these programs.
What if my receipt is incorrect?
Call the Consumer Connection Center at 1-855-285-9595 if there is an error on your receipt. You can also call or email directly from the “Contact us” page in the App. Please note, Apple CASH is processed through Discover and will list Discover on your receipt.
Why didn’t my receipt print?
You will receive a digital receipt within the App after every transaction. You can also elect to receive printed or emailed receipts from the Settings menu under My Profile in the App.
How will I receive the car wash code when purchasing a car wash with my fuel purchase in the App?
The car wash code will be provided on your receipt and sent to you by text if you have provided Chevron consent to send you other text messages.
How do I install the App on my Apple Watch or Wear OS device?
Visit the Apple Watch app or Google Play store on your watch and select to install the Chevron or Texaco mobile apps. Your preferences and payment methods that are currently linked in your User Account on the Chevron or Texaco mobile app on your phone will already be set up in your Apple Watch or Wear OS device app.
If my phone is switched OFF, can I still fuel up using my Apple Watch or Wear OS device?
No. Your phone must be ON and close enough to the Apple Watch or Wear OS device to be able to communicate to it (via Bluetooth or Wi-Fi). If the phone is switched OFF, the Apple Watch or Wear OS device app cannot use the App features, such as verifying station location and fueling transaction.
Can I add payment methods in the Apple Watch or Wear OS device app for the App?
No. Your preferences and payment methods from your User Account in the App will automatically synch to your Apple Watch or Wear OS device app. You can manage your payment methods in your User Account in the App from your mobile device.
How do I link a payment method to my User Account in the App?
Navigate to the Wallet, select Payment Methods, and click “+” to link a payment method. You can link (i) a registered PayPal or Venmo account, (ii) a Techron Advantage® Credit Card or Techron Advantage® Visa® Card, (iii) a Visa, MasterCard, American Express, or Discover card, (iv) Chevron and Texaco physical gift cards with pins, (v) Chevron and Texaco electronic gift cards (eGift Cards), and (vi) Chevron and Texaco electronic promotional cards (ePromo Cards). If using Apple Pay via Apple Watch (watchOS), your payment method that is already linked in the App on your phone will appear in your Apple Watch. See FAQ's on how to install the App on your Apple Watch and how to set up Apple Pay. If using Google Pay via WearOS device, your payment method that is already linked in the App on your phone will appear in your Wear OS device app. See FAQ's on how to install the App on your Wear OS device and how to set up Google Pay. At this time, Techron Advantage® Cards cannot be used as payment methods through Apple Pay or Google Pay, however you can link them as a payment method directly in the App. See FAQ on how to link a payment method to your User Account in the App.
What products can I purchase with the App?
You may currently use the App, including Apple Watch (watchOS) or Wear OS device, to purchase fuel at the pump and add express car washes, if available, at the station. The app is not available for full-service car-wash purchases. Express car washes allow you to drive through the car wash tunnel for an exterior-only cleaning in a matter of minutes and are less expensive than a full-service car wash which includes interior vacuuming, window wiping and add-ons like waxing/detailer, tire shine and air freshener.
What payment methods are currently accepted through the App? Will other payment methods be available through the App?
Currently you can pay at the pump with the App using (i) a registered PayPal or Venmo account, (ii) a Techron Advantage® Credit Card or Techron Advantage® Visa® Card, (iii) a Visa, MasterCard, American Express, or Discover card, (iv) Chevron and Texaco physical gift cards with pins, (v) Chevron and Texaco electronic gift cards (eGift Cards), (vi) Chevron and Texaco electronic promotional cards (ePromo Cards), (vii) Apple Pay and (viii) Google Pay. See FAQ's on how to set up Apple Pay. At this time, Techron Advantage® Credit Cards cannot be used as payment methods through Apple Pay or Google Pay, however you can link them as a payment method directly in the App. See FAQ on how to link a payment method to your User Account in the App. We will update the terms as more payment methods become available.
Can I use the App in the convenience store?
No. At this time the App can only be used for fuel and car wash purchases at the pump. It cannot be used for purchases within the store or for convenience store items at this time.
How do I use the App to purchase fuel at the pump?
After you have downloaded the App, created a User Account, and linked a payment method, log into the App and confirm the nearest station to you or select a new one. Use the selector to choose which pump you would like to use to purchase fuel. After selecting the pump, confirm your payment method and whether you would like to add a car wash, if available, and/or redeem any available rewards. Once your payment method gets authorized, and the pump reserved for you, you will see the ‘begin fueling’ prompt on the app screen on your phone. Then, you can pick up the nozzle, choose the grade and start fueling. For consumers that live in full-service states (Oregon and New Jersey), once you see the ‘begin fueling’ prompt on the app screen on your phone, let the Customer Service Representative (attendant) know which fuel grade to pump. They will then pump your desired fuel.
How do I know the pump is ready to go at the station after my payment has been authorized?
After your payment has been authorized, the “begin fueling” screen will appear on your phone indicating that the pump is ready to go. Select the fuel grade on the pump as you normally would and begin fueling.
How do I complete fueling?
When you have finished fueling return the nozzle to the pump. You will receive a receipt on the App and by email, if selected in your settings, shortly thereafter.
How do I purchase fuel using my Apple Watch or Wear OS device?
In your Apple Watch or Wear OS device app, confirm the nearest station to you or select a new one. Then using the selector, choose which pump you would like to use to purchase fuel. After selecting the pump, choose your payment method. Next choose whether you would like to add a car wash, if available. Your payment method will be authorized, and the pump reserved for you.
Can I use more than one type of payment for a single transaction?
No. You cannot currently use more than one type of payment per transaction. You must perform separate transactions using separate forms of payment.
Do I need to contact my bank or financial institution before linking my debit/credit card as a payment method in the Chevron or Texaco mobile app?
If it’s your first time linking a debit/credit/ card into the mobile app, it's best to contact your financial institution so they can allow it on their system to link your account into the app. If you received a new card and haven't activated it yet, please call your financial institution to activate the card. We also suggest linking the card within the vicinity of your zip code. If you are traveling, changed address, out of the city/billing zip code, or out of state, please advise or update your records with your financial institution. If you think your card has been compromised, contact your financial institution immediately.
How do I add an eGift or ePromo Card as a payment method to my User Account in the App?
Navigate to the Wallet, select “Payment Methods” and “Add Payment Method” to link a payment method. Choose “Gift or ePromo Card” and read and Agree to the terms. Enter the Chevron and Texaco eGift or ePromo Card number and the PIN. A PIN is required for all gift, eGift, promotional and ePromo Cards. Promotional and ePromo cards have an expiration date.
Is there a limit to how many Chevron and Texaco gift cards, electronic gift cards and electronic promotional cards I can link to my User Account?
Yes. There is a limit of five (5) Chevron and Texaco gift cards, electronic gift cards and/or electronic promotional cards that can be linked to your User Account at any given time.
Can I add a plastic Chevron or Texaco gift card or promotional card to the app?
Yes. A Chevron or Texaco gift card or promotional card with a PIN can be added to the app. Best practices recommend that once a plastic gift card or promotional card has been added to the app, the card should be destroyed before disposal.
How do I view my available Chevron and Texaco gift card, electronic gift card, plastic promotional card, or electronic promotional card balance?
The available balance is displayed with the card under Payment Methods.
Can I share a Chevron and Texaco gift card, electronic gift card, plastic promotional card, or electronic promotional card with my friends and family who use the App?
Yes. Multiple users can link the same Chevron and Texaco gift card or electronic gift card to their User Accounts.
What do I do if my Chevron and Texaco gift card, electronic gift card, plastic promotional card, or electronic promotional card isn’t working?
Call the Consumer Connection Center at 1-855-285-9595 for assistance. You can also call or email directly from the “Contact us” page in the App.
Can I reload my Chevron or Texaco gift card, electronic gift card, promotional card, or electronic promotional card or purchase a new gift card in the App?
No. You cannot currently reload funds onto a Chevron or Texaco gift card or electronic gift card in the App or purchase gift cards from the App. You can link multiple Chevron and Texaco gift cards and electronic gift cards to your User Account. Plastic and electronic promotional cards are not reloadable and expire on the date printed on the card
Can I use my linked Chevron and Texaco gift card, electronic gift card, promotional card, or electronic promotional card to pay for items in the convenience store?
No. Currently the App can only be used for fuel and car wash purchases at the pump. Currently the app cannot be used within the store or to purchase convenience store items. You can still use any physical gift card that has been linked as a payment method in the App in the convenience store if there is an available balance. Electronic gift card and electronic promotional cards cannot be used for in-store purchases.
How does my physical gift card differ from an electronic gift card?
You can use your physical gift card at both the pump and within the store. You can also reload your physical gift card. Currently, you are not able to reload your electronic gift card.
What is the difference between Chevron and Texaco electronic promotional cards and Chevron and Texaco gift cards?
Promotional cards are provided at no cost to the recipient with an expiration date. They are redeemable for fuel and authorized goods and services at participating Chevron and Texaco locations, are subject to the terms and conditions on the card and cannot be reloaded.
What do I do if an eGift Card or ePromo Card will not link as a payment method in my User Account?
Confirm that you entered the eGift or ePromo Card number and PIN correctly and that the ePromo Card has not already expired. If you are still unable to link it, call the Consumer Center at 1-855-285-9595 for assistance.
Why did I not receive the discounted “Cash” price when I used my Chevron or Texaco gift card, electronic gift card, promotional card, or electronic promotional card?
Discounted cash pricing is offered by independent Chevron or Texaco retailers. If you did not receive the discounted cash price when using the app, please notify the station manager.
How do I add my Venmo account as a payment method in the App?
You must be logged into your Venmo account on your mobile phone to add it as a linked payment method in the App.
Can I use my Venmo balance as a payment method?
Please review your Venmo account’s FAQs for information on how to use your Venmo balance as a payment method.
How do I link my PayPal account to my User Account in the App?
There are two ways to link your PayPal account to your User Account to make payments: 1. Link your PayPal account as a payment method when prompted during the registration process. 2. Access Wallet, select Payment Methods and link your PayPal account any time after creating your User Account.
Why was a hold for a fuel purchase placed on my Venmo account?
Your card issuer or bank sends a request to pre-authorize the transaction for a set amount and duration. Banks may “hold” this pre-authorization amount until they receive notification of the final purchase amount after completion of the transaction. Chevron does not control the duration of the hold. Contact your bank to release this hold.
How do I add Apple Pay or Google Pay as a payment method in the App?
You will first need to set up your Apple Pay or Google Pay wallet on your iOS or Android device to use Apple Pay or Google Pay in the App. Once set up, they will automatically appear as a payment method option in the App.
How do I purchase fuel using Apple Pay or Google Pay in the App?
Log into the App and confirm the nearest station to you or select a new one. Then using the selector, choose which pump you would like to use to purchase fuel. After selecting the pump, choose whether you would like to add a car wash, if available. Next, choose Apple Pay or Google Pay as your payment method and click continue. Your payment method will be authorized, and the pump reserved for you.
Will my receipt show whether I fueled with my Apple Pay or Google Pay payment method in the App?
Yes. You will receive a receipt on the App with an Apple Pay or Google Pay icon and by email, if selected in your settings, shortly after completing your transaction using Apple Pay or Google Pay.
How will I know which card I used while using the Apple Pay payment method in the App?
You will see the last 4 digits of the card that was associated with the purchase on the receipt made using Apple Pay or Google Pay. Note, Apple CASH is processed through Discover and will list Discover on your receipt when you use Apple CASH in Apple Pay as a payment method for your transaction.
Can I use international cards added in my Apple Pay or Google Pay wallet to make purchases with the App?
No. International cards cannot be used in the App.
Why do I see a $100 pre-authorization in my Apple Pay wallet after I canceled the transaction or it timed out before I pumped fuel?
If you are using a debit card in your Apple Pay wallet, your bank sends a request to pre-authorize the transaction for a set amount and duration. If you cancel the transaction or it time outs, you will see a $100 pre-authorization which will be reversed by your bank to your bank account, not credited or refunded to your Apple Pay wallet. Chevron does not control this pre-authorization or reversal. Contact your bank for questions on the reversal of any pre-authorizations.
Why did I get an error when I removed a card from my Apple Pay wallet and then attempted to immediately add it back again?
If you remove a card from your Apple Pay wallet and then try to immediately add it back again, it may trigger a suspected fraud lockdown. You should call your card issuer or bank’s customer service to have the card re-enabled or unblocked.
Can I redeem my Chevron Texaco Rewards program points with my Fuel Credits from my Techron Advantage® Cards?
You may combine your CTR program fuel discounts with fuel discounts or credits from other tender types including your Techron Advantage® Visa® Card or Techron Advantage® Credit Card. If you decide not to use your CTR program fuel discounts on a particular transaction, you will still earn CTR program points on that transaction and can receive the discounts or credits from the other tender types.
Can I use my Techron Advantage® Credit Card or Techron Advantage® Visa® Card as a payment method in the App through my Apple Pay or Google Pay wallet?
No. These cards cannot be used as payment methods through your Apple Pay or Google Pay wallet. However, you can link your Techron Advantage® Cards as a payment method directly in the App. See FAQ on how to link a payment method to your User Account in the App.
How do I add my new Techron Advantage® Credit Card or Techron Advantage® Visa® Card with EMV chip to my User Account in the App?
Techron Advantage® Credit Card without EMV chips expired on June 30, 2021. You should have received and activated your replacement card with EMV chip. You must unlink your old card from the App by clicking on the card under Payment Methods and selecting “Remove Card.” You can then add your new activated Techron Advantage® Credit Card with EMV chip by selecting “Payment Methods” and “+” to link a payment method and choosing “Techron Advantage Card.” Enter your new card number, expiration date, security code (CID/CVV) and zip code and hit “Submit”. You can then select how to receive a one-time security code from Synchrony, the card issuer, by either phone call or text to the phone number associated with the card. If you have trouble receiving the security code, contact Synchrony by tapping on the displayed message or call the phone number located on the back of your Techron Advantage® Credit Card. Note, you must activate your new Techron Advantage® Credit Card before adding it to the App as a payment method.
Where can I find the security code (CID or CVV) on my Techron Advantage® Card?
You may find the CID code (3 digits) ion the front of your card above or below the expiration date (typically shown as 001, 002,... etc.) and the CVV code (3 digits) on the back of your card at the end of the signature space.
Why did I not receive the discounted “Cash/Chevron card” price when I used my Techron Advantage® Card?
Discounted Cash/Chevron card pricing is offered by independent Chevron or Texaco retailers. If you did not receive the discounted cash/Chevron card price when using the app, please notify the station manager.
Who do I contact if I get an error at the pump using the App?
Please call the Consumer Connection Center at 1-855-285-9595. You can also call or email directly from the “Contact us” page in the App.
What do I do if my car wash code is not working?
Call the Consumer Connection Center at 1-855-285-9595 if you are unable to redeem the car wash code that you received in the App. You can also call or email directly from the “Contact us” page in the App.
Can I make multiple fuel purchase transactions in a single day using the App?
Yes. However, if you make excessive transactions in a single day using the App, they may be declined as suspected fraudulent transactions. Call the Consumer Connection Center at 1-855-285-9595 for information on your User Account.
Are there minimum/maximum transaction amounts when paying through the App?
Minimum and maximum transaction dollar limits are set by your payment cards and/or financial institution when used as a payment method through the Chevron or Texaco apps and certain financial institutions may impose maximum purchase amount limits on mobile transactions. There is No minimum purchase amount when using a Techron Advantage® Credit Card or Techron Advantage® Visa® Card for mobile payment transactions.
Who do I contact if I get an error at the pump?
Call the Consumer Connection Center at 1-855-285-9595. You can also call or email directly from the “Contact us” page in the App.
What do I do if I forget my 4-digit PIN for authorizing payments in the App?
You can reset your PIN anytime from your User Account. However, this will delete all saved Payment Methods from your User Account, including any gift cards, eGift cards, promotional cards and ePromo cards. To reset your PIN, navigate to My Profile, select Settings and under PIN code, click “Edit”, and then click ”Forgot your PIN code?”. Follow the prompts to create a new PIN and verify it to reset your PIN. You will then need to re-link your Payment Methods to your User Account.
What do I do if my app will not load?
To function properly, any mobile app requires good cell signal or WIFI connection. If your app is not working, please check to see if cellular service in your area is adequate. If service is good and you continue to have problems, first try deleting the app and then re-downloading it.
Who do I contact with questions about the CTR program or my reward points?
Please allow up to 72 hours for points to appear in your User Account after earning. Contact Chevron Texaco Rewards Support center at 1-888-334-7469 from 7:00am to 6:00pm CST Monday through Friday, 8:00am to 5:00pm CST Saturday, except holidays, or email ChevronTexacoRewards@cstoresupport.com for assistance with qualifying transactions which you believe did not result in proper points earned.
What are the things I should keep in mind before linking a credit/debit card as a payment method in the Chevron and or Texaco Mobile app?
1. Make sure that you are on the latest version of the App. 2. Make sure to enter the correct information when linking the card or any payment method. 3. Link your credit/debit card to just one User Account in just one mobile device. 4. If you have authorized users on a credit/debit card, advise them to link their own card to their User Account in their own mobile device. 5. If you received and activated a replacement card, you need to remove the old card before linking the replacement card as a payment method. 6. If you are still unable to link your card, please call your financial institution.
Not seeing your question or issue here?
Please contact us by tapping on “Help” and then “Contact us” from the menu in the App.