Chevron texaco rewards and mobile app faqs Chevron texaco rewards and mobile app faqs

The CTR and EMR programs are exciting loyalty programs in which Chevron, Texaco, and ExtraMile customers earn points for their qualifying fuel and in-store purchases and redeem their rewards for discounts on fuel purchases at participating locations. Members can also combine discounts with other available discounts and fuel credits and will have the option to participate in any specific ExtraMile promotions, member-only exclusive offers, and other discounts. (At this time, tobacco offers may not always combine with other EMR offers. For those offers, you will receive the highest available EMR discount or reward. This does not affect the CTR fuel or convenience-store offers.) Members can also earn digital progress rewards towards Club Program items and discounts (Digital Card Punches) when making qualifying purchases for specific items to earn for a free item or discount with a certain number of purchases of a similar item. Other benefits include Welcome Rewards and free items on National Holidays and ExtraDays (the 31st day of the month) at participating ExtraMile locations. Chevron and ExtraMile reserve the right to make changes, suspend or discontinue the programs or any promotional offers at any time. For more information and participating locations, see our Website.

Yes. There is no fee or purchase required to join and create a single User Account for your own use. You must be 16 years or older and reside in the United States. If you are between 16 and the age of majority (as determined by your respective state law), you may join the programs only under the supervision of your parent or legal guardian who agrees to be bound by the Program Terms.

No. Simply enter your Account phone number used to sign up for the CTR/EMR programs when prompted at the pump or in-store at the register, to earn points and redeem rewards. You do not have to use the Chevron, Texaco, or ExtraMile Rewards app (the “App”) to earn or redeem points, but we encourage you to do so to track your User Account history and activity. You may also track your User Account history and activity through our Website.

You can find participating Chevron, Texaco, and ExtraMile locations using the store finder feature in either the App or Website, filtering for “Chevron Texaco Rewards” or “ExtraMile Rewards”. From the App Home screen, click on the Store Finder icon in the top right corner of the screen, then click on the filter icon in the bottom right, choose “Chevron Texaco Rewards” or “ExtraMile Rewards” and click on Apply. From the Website homepage, click Find a Station at the top of the page, then select Chevron Texaco Rewards or ExtraMile Rewards from the Search Options.

No. Jacksons ExtraMile locations do not participate in the EMR program. They only participate in the CTR program. Additionally, “Food Marts” or other non ExtraMile-branded convenience stores do not participate in the EMR program. Unless an ExtraMile store advertises the EMR program and/or the offers under the EMR program, it is not a participating store location for EMR.

All Shields and Rewards or Extras earned under the previous EMR program were deleted from your account balance on November 19, 2024. The new EMR program offers ExtraMile customers great in-store promotions, discounts, and the ability to earn points on qualifying in-store purchases towards rewards to redeem for discounts on Chevron- and Texaco-branded fuel at participating locations.

No. All three mobile apps have the same features and functions, all accessing the same points and rewards balances. Existing members of either the CTR or EMR program have the option to use the benefits of the other program and new members will be part of both programs when they create a User Account in either program.

Members earn points by meeting the requirements of specific earn offers at participating locations: 

• Fuel Earn Offer (5 points per gallon): Earn 5 points for each gallon of Chevron or Texaco fuel you purchase when entering your Account phone number at the pump, in-store at the register, or by making the fuel purchase using the App. 

• In-Store Earn Offers: Earn points for qualifying in-store purchases as may be marketed from time to time on the App and Website by entering your Account phone number in-store at the register or by using the Pay Inside feature on the App where available. In-store offers will specify whether they are for the CTR Program or EMR Program and will vary by product, the amount of points, and how many uses are available for each offer.  

• Achievement Earn Offers: Earn points for reaching qualifying achievements as may be marketed on the App and Website.

Be sure to enable push notifications and text messages to learn about these and other introductory and promotional offers. Data rates may apply. Returns will not qualify for Earn Offers. Earn Offers are not transferable and may not be combined with other offers, sales, or promotions. Allow up to 72 hours for points to appear in your User Account after earning.

Check the App or Website for qualifying In-store Earn Offers as marketed from time to time. There may also be in-store materials advertising these offers. These In-store Earn Offers will specify whether they are for the CTR or EMR program and will vary by product and the amount of points and uses available for each offer. CTR program and/or EMR program In-store Earn Offers will be available at participating locations and EMR program In-store Earn Offers will be available at all participating ExtraMile locations.

You can redeem rewards earned for discounts on qualifying fuel purchases at participating Chevron and Texaco locations by entering your Account phone number at the pump or in-store at the register, or making the fuel purchase through your User Account in the App. When you start a fuel purchase, you will see your available fuel discounts and have the option to redeem your rewards as follows: 

 

Chevron texaco rewards points to fuel discount Chevron texaco rewards points to fuel discount

If you redeem your rewards, the related fuel discount will be applied to your fuel purchase, up to a maximum of 25 gallons in a single purchase for one vehicle, and the points will be deducted from your User Account. If you do not redeem your rewards, no points will be deducted from your User Account and the related fuel discounts will be available for your next fuel purchase, subject to any points expiration. 

 

Yes. Your points and any related rewards will expire after ninety (90) days of inactivity. For example, points earned on October 1, 2024, will expire after December 30, 2024, if you have not entered your Account phone number with at least one qualifying fuel or in-store transaction during that timeframe. 

If the same phone number is used for both your CTR/EMR User Account and your for U account, the rewards earned under both programs automatically combine.

 

If different phone numbers were used for each program account, simply link your Albertsons for U™ or Safeway for U™ (or other Albertsons Companies Banner Stores for U) phone number in your CTR/EMR User Account in the App or Website. You will be able to combine any Albertsons for U™ Points with CTR/EMR program rewards up to the maximums allowed under each program. Just follow the instructions at the pump to redeem the combined rewards.

No. Points are non-transferable, and every member is required to have their own unique User Account. You may not share your User Account with anyone else or create any other User Accounts with your mobile device. 

No. You must enter your Account phone number at the pump or in-store at the register prior to making the purchase or make the purchase through your User Account in the App to earn points for the purchase and redeem any available rewards.

Yes. You will need to create a User Account if you would like to use the App or Website to join the CTR/EMR program, use the App to make purchases, and access transaction history. If you do not create a User Account, you may still use the App or Website to locate locations, provide feedback, and learn more about the Chevron, Texaco, and ExtraMile brands. You may be required to create a User Account in the App because your wireless carrier may not be supported to create a User Account on the Website.

 

You can create a User Account within the App, Website, or kiosk inside select locations. You will be required to provide your mobile phone number and valid email address and verify your account by entering a One-Time Password (OTP) code that will be sent to your mobile phone number. You must provide Chevron consent to send you autodialed text messages to authenticate your mobile phone number. You will also have the option to receive other text messages from Chevron and ExtraMile. For security purposes, you will need to create a 4-digit PIN to authorize payments. Creating your User Account in the App may be required if your wireless carrier is not supported to create a User Account on the Website.

You will be enrolled in both the CTR and EMR programs when you create a User Account within the App, Website, or kiosk inside select locations. As part of creating a User Account, you must agree to receive autodialed text messages to authenticate your mobile phone number.

Yes. You will need to turn on your mobile device’s location settings to see your points balance, available rewards and offers in your area, add a payment method, and complete a transaction within the App.

You may opt out of receiving these messages at any time by doing one of the following:

 

(i) Changing your account settings via the App or Website

(ii) Following the opt-out mechanisms in messages you receive

(iii) Calling the Consumer Connection Center at 855-285-9595 and requesting to be removed from our text-message or email marketing distribution list

 

If you opt out, Chevron or its third-party contractors may send you one last text message or email confirming that you have opted out. You may still receive autodial text messages to authenticate your mobile phone number as part of using the App. You will still receive transactional email messages for your User Account.

You can either delete your User Account from the App or Website. From the App Home screen, go to My Profile in the upper left of the screen, select Settings, and select Delete account from the bottom of the page. There will be a prompt requesting that you confirm whether you want to continue deleting your account or to cancel. To continue deleting your account, select Delete account. Your User Account will be deleted from both the App and Website. This will include any payment methods, all transaction receipts, and any earned points and rewards. Once you delete your User Account, you will no longer be able to access this information. We reserve the right to maintain information for eligibility purposes and to the extent permitted by applicable law. 


To delete your User Account from the Website, follow the directions on the Delete User Account webpage found in the homepage footer. 

By creating a User Account, you will also be enrolled to participate in any specific digital club program offered from time to time at participating ExtraMile locations. Club Programs allow you to earn digital progress rewards towards Club Program items and discounts (Digital Card Punches) when making qualifying purchases of specific items to earn a free item or discount with a certain number of purchases of a similar item. The number of Digital Card Punches needed to qualify for an item or discount will vary with each offer as detailed in the App or Website, or advertised at a participating location. Club Programs may vary by location and store.

No, Digital Card Punches earned in Club Programs do not expire.

EMR program in-store earn offers may include products that are also part of the Club Program. For these products, members may earn points as well as Digital Card Punches with the same purchase.

Yes, age verification is required within the App or Website for EMR program age-restricted offers. Cashiers may also still require age verification when purchasing age-restricted products.

Yes, you can receive available tobacco discounts by entering your Account phone number on the PIN pad. Cashiers may also still require age verification when purchasing age-restricted products.

At this time, tobacco offers may not always combine with other EMR offers. For those offers, you will receive the highest available EMR discount or reward. This does not affect the CTR fuel or convenience-store offers.

You can check out the Mobile App Guide for details.

You can find locations that process mobile payments through the store finder filter feature on the App or Website. In the App, using the filters, select Mobile Payments (under Payments and rewards) and click Apply to see your nearby locations that are now processing mobile payments.

If you participate in both the CTR/EMR and Albertsons Reward Points programs and use different phone numbers for the programs, enter your CTR/EMR Account phone number on the dispenser keypad before pumping to earn points in the CTR/EMR program and redeem any available rewards in these programs.

Call the Consumer Connection Center at 855-285-9595 if there is an error on your receipt. You can also call or submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the Website.

Currently you can pay at the pump with the App using:

 

(i) Registered PayPal or Venmo account

(ii) Techron Advantage Credit Card or Techron Advantage Visa® Card

(iii) Visa, MasterCard, American Express, or Discover card

(iv) Chevron and Texaco physical gift and promotional cards with PINs

(v) Chevron and Texaco eGift and ePromo Cards

(vi) Chevron and Texaco electronic promotional cards (ePromo Cards)

(vii) Apple Pay

(viii) Google Pay

(ix) Apple Cash

(x) Checking Pay™(available in certain areas)

(xi) Pay Inside (will be available at CTR-participating locations) 

 

See FAQs on how to set up Apple Pay, Google Pay or Checking Pay. At this time, Techron Advantage Credit Card and Techron Advantage Visa® Card cannot be used as payment methods through Apple Pay or Google Pay, however you can link the cards as a payment method directly in the App under Wallet. 

 

See the FAQs on how to link a payment method to your User Account on the App. At this time, Apple Pay cannot be used via Apple CarPlay or Android Auto.

Navigate to the Wallet, at the bottom right of the screen, select Payment methods. 

 

You can link:


(i) Registered PayPal or Venmo account

(ii) Techron Advantage Credit Card or Techron Advantage Visa® Card

(iii) Visa, MasterCard, American Express, or Discover card

(iv) Chevron and Texaco physical gift and promotional cards with PINs

(v) Chevron and Texaco electronic gift and promotional cards (eGift and ePromo Cards)

(vi) Checking Pay™ (available in certain areas) 

 

If using Apple Pay via an Apple Watch, or Google Pay via a Wear OS device, the payment methods that are already linked to your User Account will appear in your wearable device app.

 

If using Apple CarPlay or Android Auto, only the payment methods (except for Apple Pay) already linked to your User Account will appear in Apple CarPlay or Android Auto. 

 

At this time, Techron Advantage Cards cannot be used as payment methods through Apple Pay or Google Pay. However, you can link the cards as payment methods directly in your User Account under Wallet.

You may currently use the App, including Apple Watch, Wear OS device, Apple CarPlay, or Android Auto to purchase fuel at the pump and add express car washes, if available, at the station. The App is not available for full-service carwash purchases. 

 

Express car washes allow you to drive through the car wash tunnel for an exterior-only cleaning in a matter of minutes and are less expensive than a full-service car wash which includes interior vacuuming, window wiping and add-ons like waxing/detailing, tire shine and air freshener.

Chevron is piloting the Pay Inside feature in the App at several CTR-participating locations. Only at these participating locations can in-store purchases be made using the App.


Upon checking out at the register, open the App and do the following: 


• Click on the Pay Inside button on the Home screen

• Choose your payment method and input your CTR/EMR mobile phone number on the PIN pad

• Click Show QR Code and present the QR code to the cashier to process payment

• Ask the cashier to scan the QR code on your mobile phone to process payment 

 

Note: The Pay Inside feature does not support Apple Pay and Samsung Pay at this time.

If Pay Inside is available at your CTR-participating location, you will be able to follow the prompts from the Pay Inside button on the Home screen of the App and be redirected to the Pay Inside screen. If you are not able to use Pay Inside at that station, you will receive a “Pay Inside Unavailable” message.

Please try a different payment type. If you keep receiving an error message, call the Consumer Connection Center at 855-285-9595. You can also submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the Website.

Yes, you can purchase multiple convenience store items and fuel in a single transaction using the Pay Inside feature at participating locations.

Perform one of these options: 


• Wait for the transaction to time out in the App

• Select Cancel transaction from the App at select locations

• Cancel the transaction on the pump

After canceling the transaction, you can start a new transaction on your App or at the pump.

No. You currently cannot use more than one type of payment per transaction. You must perform separate transactions if using two or more forms of payment. You will only receive any CTR/EMR program rewards redeemed on the first transaction.

Your card issuer or bank sends a request to pre-authorize a set amount for fuel purchases and may hold that amount until receiving the final purchase total. The hold can take up to three days to release. Please contact your card issuer or bank for more information. 

Navigate to the Wallet, select Payment methods, then Add Payment Method to link a payment method. Choose Gift or ePromo Card to read and agree to the terms. Enter the Chevron or Texaco eGift or ePromo Card number and the PIN, then click Add Card. 

 

A PIN is required for all gift and promotional cards. Please note this PIN is different from the one you created while signing up in the App to authorize payments. Promotional and ePromo cards have an expiration date. Chevron and Texaco gift cards, eGift Cards and ePromo Cards can also be used for in-store purchases at participating ExtraMile locations.

Yes. There is a limit of five (5) Chevron and Texaco gift and promotional cards that can be linked to your User Account at any given time, and you can only link three (3) cards in a
24-hour period.

Yes. Multiple users can link the same Chevron or Texacogift or promotional card to their User Accounts.

No. You cannot currently reload funds onto a Chevron or Texaco gift or eGift Card in the App or purchase gift cards from the App. You can link multiple Chevron or Texaco gift and promotional cards to your User Account. Plastic and electronic promotional cards are not reloadable and expire on the date provided with the card.

You can use your physical gift card at both the pump and inside the store. You can also reload your physical gift card. Currently, you are not able to reload your electronic gift card or use it for purchases within the store.

Promotional cards are provided at no cost to the recipient with an expiration date. They are redeemable for fuel and authorized goods and services at participating Chevron, Texaco, and ExtraMile locations and are subject to the terms and conditions on the card and cannot be reloaded.

Checking Pay is a payment option that allows most users to pay directly from their checking account through the App at participating locations. When a user makes a purchase with Checking Pay, the amount of that purchase is debited from their selected checking account, usually within 1-2 business days following the date of the purchase. Users are offered the full protection of the US Federal Reserve's Regulation E: protections for electronic fund transfers.

Yes. Users receive a promotional discount of five cents per gallon with Checking Pay transactions up to 25 gallons in a single purchase at participating stations.

Yes. The Checking Pay discount can be combined with your CTR/EMR program rewards and your grocery gas rewards at participating locations.

No. Any discounted pricing for cash or debit card transactions does not apply to Checking Pay transactions.

There is no credit check to enroll in Checking Pay and using Checking Pay will not affect your credit history as long as the funds in your linked checking account are sufficient to cover the purchases you make.

You must be logged into your Venmo account on your mobile device to add it as a linked payment method in the App. Once logged into your Venmo account, navigate to the Wallet on the App Home screen and select Venmo as a payment method.

You can link your PayPal account to your User Account by navigating to the Wallet, select Payment methods and then PayPal to link your PayPal account at any time.

No. International cards cannot be used in the App.

If you are using a debit card in your Apple Wallet, your bank sends a request to pre-authorize the transaction for a set amount and duration. If you cancel the transaction or it times outs, you will see a $150 pre-authorization which will be reversed by your bank to your bank account: not a credit or refund to your Apple Wallet. Chevron and ExtraMile do not control this pre-authorization or reversal. Contact your bank for more information.

Yes. You may redeem your CTR/EMR program rewards and still earn credits from your Techron Advantage Visa® Card or Techron Advantage Credit Card. If you decide not to use your CTR/EMR program rewards on a particular transaction, you will still earn CTR/EMR program points on that transaction.

Discounted cash/Chevron card pricing may be offered by independent Chevron or Texaco retailers or marketers at the time of purchase. If you did not receive the discounted cash/Chevron card price with the App, please notify the station manager, or the Chevron Consumer Connect Center at 1-855-285-9595. This discount is not applied as a statement credit.

You can manage your Techron Advantage Card, view statements, and pay your bill from the App under Wallet, Manage Chevron Cards, by selecting Manage account, and logging in to your Techron Advantage Card account. You will be redirected to an external web page for Synchrony Financial, the issuer of the Chevron Techron Advantage Cards, to log into your account.

At participating Chevron and Texaco stations, the pump will automatically apply cents off per gallon when using your Techron Advantage Card to pay for fuel in the App. Techron Advantage Fuel Discounts will be applied instantly at the pump or as a statement credit. Make sure your Techron Advantage Card is the default payment method in the App. Techron Advantage Fuel Discounts can be combined with other rewards earned under the CTR/EMR programs and with grocery gas rewards.

You can change your CTR/EMR mobile number in the App in order to consolidate earning points and redeeming rewards under one program. Please choose one of your existing accounts. If you keep both accounts with two different phone numbers, you may not combine the rewards from both accounts.

If you receive an error at the pump while using the App, call the Consumer Connection Center at 855-285-9595. You can also call or submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the Website.

If you are unable to redeem the car wash code that you received in the App, call the Consumer Connection Center at 855-285-9595. You can call or submit a case directly by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the Website.

Yes. However, if you make excessive transactions in a single day with the App, the transactions may be declined as suspected fraudulent transactions. If this happens, call the Consumer Connection Center at 855-285-9595 for assistance with your User Account.

You can reset your PIN anytime from your User Account. However, this will delete all saved payment methods from your User Account, including any gift or promotional cards. 

 

To reset your PIN, navigate to the My Profile icon in the upper left corner of the screen, select Settings and under PIN code, click Edit, then click Forgot your PIN code. Follow the prompts to create a new PIN and verify it to reset your PIN. You will then need to re-link your payment methods to your User Account.

You may have a different phone number registered with Synchrony Financial, issuer of the Chevron Techron Advantage Card, than your User Account phone number. Please contact Synchrony Financial at the customer service number on the back of your card for assistance. 

Not seeing your question or issue here?

 

Please contact us by clicking on Help and then Contact us from the My Profile menu on the App or through the Contact us link found in the footer of the Website.