What is the Chevron Texaco Rewards (CTR) program?
The CTR program is a new and exciting loyalty program which rewards Chevron and Texaco customers for their fuel and qualifying in-store purchases at participating stations. The program is available in select areas and may not be currently available in your area. Chevron reserves the right to make changes, suspend or discontinue the program or any promotional offers at any time. For more information and participating stations, see our Chevron Texaco Rewards website.
What are the benefits of the Chevron Texaco Rewards program?
With the program, users can earn points on fuel and qualifying in-store purchases for rewards on fuel. Users can combine these discounts with other discounts and fuel credits.
Is the Chevron Texaco Rewards program free to join?
Yes. There is no fee to join and create a User Account. You must be over the age of 18 (or over the applicable “age of majority” in the state in which you currently reside) and reside in the United States.
Do I need to use the Chevron or Texaco app or CTR website to earn points and redeem rewards in the Chevron Texaco Rewards program after I have joined?
No. Simply enter the phone number used to sign up for the CTR program when prompted at the pump or instore at the register to earn points and redeem rewards. You do not have to use the Chevron or Texaco app (the “App”) or website to earn or redeem points, but we encourage you to do so to track your User Account history and activity.
Is there a Chevron Texaco Rewards program card? 
No. There are no physical cards for the CTR program.  Simply enter your CTR phone number at the pump or in-store at the register or make your fuel purchase with the App to earn points and redeem rewards.
How do I know if a station is participating in the Chevron Texaco Rewards program?
You can find participating Chevron and Texaco stations by filtering stations by Chevron & Texaco Rewards in the store locator feature in the App.
Why aren’t all stations participating in the Chevron Texaco Rewards program?
Many stations are independently owned and operated, and may not choose to participate in the CTR program. However, the program is growing and new participating stations are being added periodically. So, be sure to check and find participating Chevron and Texaco stations by filtering stations by Chevron & Texaco Rewards in the store locator feature in the App.
Can I earn points and redeem rewards via Apple CarPlay, and Android Auto,or Apple Watch (watchOS) and Wear OS devices?
Yes. You can earn points and redeem rewards by using the App on your wearable device at participating Chevron and Texaco stations.
I see that there is both a Chevron app and a Texaco app? Will I have to download both?
No. Both mobile apps will work at all Chevron and Texaco stations. Earned points are combined and can be redeemed at any participating Chevron or Texaco station.
How do I earn points?
It is easy to earn points in the CTR program by doing the following: • Fuel Earn Offer (5 points per gallon): Earn 5 points for each gallon of Chevron and Texaco branded fuel you purchase at participating branded stations with your User Account. You can use your User Account by entering your CTR phone number at the pump or in-store at the register, or by making the fuel purchase through your User Account on the App. • In-Store Earn Offers: Earn points for specific in-store purchases as may be marketed in the App and website. You can use your User Account by entering your CTR phone number in-store at the register. • Achievement Earn Offers: Earn points for reaching qualifying achievements as may be marketed in the App. Be sure to enable push notifications and text messages to learn about these and other introductory and promotional offers. Data rates may apply. Returns will not qualify for Earn Offers. Earn Offers are not transferable and may not be combined with other offers, sales, or promotions. Allow up to 72 hours for points to appear in your User Account after earning.
How can I earn more points?
As may be marketed in the App, you can earn more points with In-Store Earn Offers and Achievement Earn Offers. Just enter your CTR phone number in-store at the register or follow the instructions for the Achievement Earn Offers.
Can I earn points on my fuel purchase at the same time as redeeming rewards?
Yes. You can earn points on every fuel transaction with your CTR phone number.
Is there a maximum number of points I can earn?
No. There is no limit to the number of points you can earn in the CTR program. We reserve the right to limit or reject the use of the CTR program or any Earn Offers, new account offers, or any redemption of points and suspend or terminate any related User Account upon the belief that any use of the CTR program or transaction is unlawful, unauthorized, or fraudulent in nature, or if any phone number for a mobile device used to create a User Account cannot be verified.
How do I know my earned points have been applied?
There are several ways to see your points history. For fuel purchases made with the App, you will receive a mobile receipt showing the savings applied following each purchase. You can also choose to receive printed receipts at the pump and email receipts in your settings. For non-App purchases with your User Account, the printed receipt will show your savings. Finally, you can see your User Account transaction history through your Wallet on the App or website.
How do I redeem my rewards?
You can redeem your rewards earned for discounts on fuel at participating Chevron or Texaco stations by entering your CTR phone number at the pump or in-store at the register, or making the fuel purchase through your User Account on the App. When you start a fuel purchase, you will see your available fuel discounts and have the option to redeem your rewards as follows: Points Fuel Discount 50 5 cents per gallon. 100 10 cents per gallon. 250 25 cents per gallon. 500 50 cents per gallon. If you redeem your rewards, the related fuel discount will be applied to your fuel purchase up to a maximum of 25 gallons in a single purchase for one vehicle and the points will be deducted from your account. If you do not redeem your rewards, no points will be deducted from your account and the related fuel discounts will be available for your next fuel purchase, subject to any points expiration.
Do my points expire?
Your points will not expire if you make a purchase with your CTR phone number during the last 182 days. If not, your points will expire due to inactivity.
Is there a limit to the number of rewards I can redeem?
Under the CTR program, you may redeem up to 500 points for 50 cents off per gallon of Chevron or Texaco branded fuel up to a maximum of 25 gallons in a single purchase for one vehicle. You can also combine any available Grocery Gas Rewards under the Albertsons Reward Points program and/or fuel credits with the Techron Advantage® Cards up to the maximums allowed under those programs.
How can I check my points balance?
You can check your points balance 24/7 through your User Account on the App home screen or website. Please allow up to 72 hours for points to appear in your User Account after earning them.
Can I combine my CTR program rewards with my Albertsons Gas Rewards?
Yes. Once you have linked your Albertsons for U® or Safeway for U® (or other Albertsons Companies Banner Stores for U) mobile rewards number in your User Account on the App or website, you will be able to combine any Albertsons Gas Rewards with any CTR program rewards up to the maximums allowed under each program. Just follow the instructions on the dispenser to redeem the combined rewards.
Can I combine my In-Store Earn Offers with my ExtraMile Extras shields?
No. CTR and ExtraMile Extras are separate programs for in-store purchases. CTR points are available for qualifying in-store purchases as may be marketed in the App and website. ExtraMile Extras are available for most in-store purchases other than the ones provided on the ExtraMile Extras website. Please make sure to tell your cashier which program you would like to use when purchasing in-store items.
Can CTR program rewards be combined with local-site offers and programs?
No. CTR program rewards are not able to be combined with local-site offers and programs.
Can I transfer my points to someone else or share my User Account?
No. Points are non-transferable, and every member is required to have their own unique User Account.
Can I earn points and redeem rewards if I forget to enter my CTR phone number or use my User Account on the App for the purchase?
No. You must enter your CTR phone number at the pump or in-store at the register prior to making the purchase or make the purchase through your User Account on the App to earn points for the purchase and redeem any available rewards.
How do I create a User Account?
You can create a User Account on the App or website. You will need to provide both the phone number for your mobile device and email address and verify your account by entering a One-Time Password (OTP) code that will be sent to your mobile phone number. You must provide Chevron consent to send you autodialed text messages to authenticate your phone number. You will also have the option to receive other text messages. You will need to create a 4-digit PIN to authorize payments for security purposes.
How do I sign up for the Chevron Texaco Rewards program?
You will be automatically enrolled in the CTR program when you create a User Account in the App or website. As part of creating a User Account, you must agree to receive autodialed text messages to authenticate your phone number.
Do I need to create a User Account?
Yes. You will need to create a User Account if you would like to use the App or website to join the Chevron Texaco Rewards program, use the App to pay for fuel at the pump and car washes, if available, and access transaction history. If you do not create a User Account, you may still use the App or website to locate stations, provide feedback, and learn more about Chevron.
Can I sign up for an account using my Venmo or PayPal login?
No. You are not able to sign up for an account using your Venmo or PayPal login.
I did not receive my one-time password to create an account.
If you did not receive your one-time password, go to the App or website to resend the password to your phone number. You can resend this password up to 3 times. After that, please call the Consumer Connection Center at 1-855-285-9595.
Can I use face recognition / biometric to log into my account on the App?
Yes. You may use face recognition / biometric to log into the App if available and enabled on your mobile device.
Do I need to enable location services to use the App?
Yes. You will need to turn on your location settings to add a payment method and conduct a transaction within the App.
On what mobile devices can I download the App to use for mobile payment at the pump?
The App is available for both Apple iOS and Android mobile devices. You can also use the App through your Apple Watch (watchOS) or Wear OS device. See FAQ on In-App Features & Functionality: how to install the App on my Apple Watch or Wear OS device. In addition, you can also use the App through your Apple CarPlay or Android Auto. See FAQ on In-App Features & Functionality: how to install and use the App on Apple CarPlay or Android Auto.
Will I receive email news and updates?
Yes. You will receive news and updates to the email address in your User Account. You can opt out of receiving marketing emails at any time as provided below. Please note that opting out of the email marketing distribution list will not affect the ability to send you transactional email messages about your User Account.
Can I change my account information and communication preferences?
Yes. You can change your account information and communication preferences 24/7 in the App or website by tapping on the “My Profile” icon in the top left corner of the Home screen.
Will I receive news and updates by text message?
Yes. You will receive news and updates by text message if you have opted to receive other text messages when completing your User Account. You may opt out of receiving these text messages at any time as provided below. You may still receive autodialed text messages to authenticate your phone number as part of using the App.
How do I opt-out of receiving text messages?
• You may opt out of receiving text messages at any time by doing one of the following: (i) emailing ChevronTexacoRewards@cstoresupport.com or calling (888) 334-7469 and requesting to be removed from our text-message distribution list, (ii) changing your account settings via the App or website, or (iii) following the opt-out mechanism in any text message you receive. You may still receive autodialed text messages to authenticate your phone number as part of using the App.
How is my personal information in the App used?
Please see the Privacy Statement and Terms of Use in the App to understand how your personal information is used in the App.
How do I opt-out of receiving email news and updates?
You may opt out of receiving email news and updates at any time by doing one of the following: (i) emailing ChevronTexacoRewards@cstoresupport.com or calling (888) 334-7469 and requesting to be removed from our email marketing distribution list, (ii) changing your account settings via the App or website, or (iii) following the opt-out mechanism in any email news and update you receive. If you opt out, Chevron or its third-party contractors may send you an email confirming that you opted out. You will still receive transactional email messages about your User Account.
How do I delete my User Account?
Go to “My Profile” on the App, select “Settings” and select “Delete Account” then read the prompt on the screen. To continue deleting account, select “Delete Account.” Your User Account will be deleted from both the App and website. This will include any payment methods, all transaction receipts, and any earned points and rewards. Once you delete your User Account, you will no longer be able to access this information. We reserve the right to maintain information for eligibility purposes and to the extent permitted by applicable law.
Can I delete my User Account and then create a new User Account with the same phone number?
Yes. If you have not yet joined the CTR program, you may create a new User Account with the same phone number after you have deleted a previous User Account. If you have any issues or have joined the CTR program, call the Consumer Connection Center at 1-855-285-9595 or submit a case directly from the “Contact us” page in the App to create a new User Account with the same phone number. Any introductory offers in the CTR program are only eligible for new User Accountholders who have not previously created a User Account. We reserve the right to limit or reject the use of the CTR program or any Earn Offers, introductory offers, or any redemption of points and suspend or terminate any related User Account upon the belief that any use of the CTR program or transaction is unlawful, unauthorized, or fraudulent in nature.
How do I remove a payment method from my User Account in the App?
You can remove a payment method from your User Account on the App under Wallet and “Payment methods” by selecting “X” by the payment method.
How do I know which stations process mobile payments?
You can filter stations by services through the store locator feature within the App or website. Using the filters, select “Mobile Payments” to see your local stations that are now processing mobile payments.
How do I know which stations offer fuel products besides gasoline?
You can filter Chevron and Texaco stations through the store locator feature within the App or website by fuel products such as Diesel, Hydrogen, E85, Compressed Natural Gas, etc.
What is Chevron Renewable Diesel?
See our website at: https://www.chevronwithtechron.com/renewable_diesel/FAQs
Should I enter my Grocery Gas Rewards number or CTR number on the dispenser keypad when I am not transacting through the App?
If you participate in both the CTR and Albertsons Reward Points programs, please enter your CTR phone number on the dispenser keypad before pumping to earn points in the CTR program and redeem any available rewards in these programs.
What if my receipt is incorrect?
Call the Consumer Connection Center at 1-855-285-9595 if there is an error on your receipt. You can also call or submit a case directly from the “Contact us” page on the App or website. Please note, Apple CASH is processed through Discover and will list Discover on your receipt.
Why didn’t my receipt print?
Check your settings to ensure you have chosen to receive printed receipts at the pump. You can also see your User Account transaction history through your Wallet on the App or website.
How will I receive the car wash code when purchasing a car wash with my fuel purchase in the App?
The car wash code will be provided on your receipt and sent to you by text if you have provided Chevron consent to send you text messages.
How do I install the App on my Apple Watch or Wear OS device?
Visit the Apple Watch app or Google Play store on your watch and select to install the Chevron or Texaco mobile apps. Your preferences and payment methods that are currently linked in your User Account on the Chevron or Texaco mobile app on your phone will already be set up in your Apple Watch or Wear OS device app.
If my phone is switched OFF, can I still fuel up using my Apple Watch or Wear OS device?
No. Your phone must be ON and close enough to the Apple Watch or Wear OS device to be able to communicate to it (via Bluetooth or Wi-Fi). If the phone is switched OFF, the Apple Watch or Wear OS device app cannot use the App features, such as verifying station location and fueling transaction.
Can I add payment methods in the Apple Watch or Wear OS device app for the App?
No. Your preferences and payment methods from your User Account in the App will automatically synch to your Apple Watch or Wear OS device app. You can manage your payment methods in your User Account in the App from your mobile device.
How do I install and use the Chevron or Texaco App with Apple CarPlay or Android Auto?
Apple CarPlay or Android Auto allows you to find a station, select your payment, car wash, pump, and fuel up without interacting with the phone. However, to use it, you need to do a few things. First, pair your phone with Apple CarPlay or Android Auto. To pair your phone with Apple CarPlay, you can visit the official support center and follow these instructions. To pair your phone with Android Auto, you can visit the official support center and follow these instructions. Then ensure you are logged into your User Account on your mobile device and have payment methods added to your User Account. All of them will be available to select in the Apple CarPlay or Android Auto except Apple Pay.
If my phone is switched OFF, can I still fuel up using Apple CarPlay or Android Auto?
No. Your phone must be ON and you must be logged into the App on your mobile device to fuel up using Apple CarPlay or Android Auto.
Can I add payment methods in the Apple Watch or Wear OS device app for the App?
No, payment methods cannot be added via Apple CarPlay or Android Auto. Your preferences and payment methods from your User Account will automatically synch to Apple CarPlay or Android Auto. You can manage payment methods from your User Account in the App on your mobile device.
How do I link a payment method to my User Account in the App?
Navigate to the Wallet, select “Payment methods”, and click “Add Payment Method” to link a payment method. You can link (i) a registered PayPal or Venmo account, (ii) a Techron Advantage® Credit Card or Techron Advantage® Visa® Card, (iii) a Visa, MasterCard, American Express, or Discover card, (iv) Chevron and Texaco physical gift and promotional cards with PINs, and (v) Chevron and Texaco electronic gift and promotional cards (eGift and ePromo Cards). If using Apple Pay via Apple Watch (watchOS), your payment method that is already linked in the App on your mobile device will appear in your Apple Watch. If using Google Pay via WearOS device, your payment method that is already linked in the App on your mobile device will appear in your Wear OS device app. If using Apple CarPlay or Android Auto, only the payment methods (except for ApplePay) already linked to your User Account will appear. Apple CarPlay At this time, Techron Advantage® Cards cannot be used as payment methods through Apple Pay or Google Pay, however you can link them as a payment method directly in the App.
What products can I purchase with the App?
You may currently use the App, including Apple Watch (watchOS) or Wear OS device, Apple CarPlay or Android Auto to purchase fuel at the pump and add express car washes, if available, at the station. The app is not available for full-service car-wash purchases. Express car washes allow you to drive through the car wash tunnel for an exterior-only cleaning in a matter of minutes and are less expensive than a full-service car wash which includes interior vacuuming, window wiping and add-ons like waxing/detailer, tire shine and air freshener.
What payment methods are currently accepted through the App? Will other payment methods be available through the App?
Currently you can pay at the pump with the App using (i) a registered PayPal or Venmo account, (ii) a Techron Advantage® Credit Card or Techron Advantage® Visa® Card, (iii) a Visa, MasterCard, American Express, or Discover card, (iv) Chevron and Texaco physical gift and promotional cards with PINs, (v) Chevron and Texaco eGift and ePromo Cards, (vi) Chevron and Texaco electronic promotional cards (ePromo Cards), (vii) Apple Pay and (viii) Google Pay. See FAQs on how to set up Apple Pay. At this time, Techron Advantage® Credit Card and Techron Advantage® Visa® Card cannot be used as payment methods through Apple Pay or Google Pay, however you can link them as a payment method directly in the App. See the FAQ on how to link a payment method to your User Account in the App.
Can I use the App in the convenience store?
No. At this time the App can only be used for fuel and car wash purchases at the pump. It cannot be used for purchases within the store or for convenience store items at this time.
How do I use the App, Apple Watch or WearOS device, Apple CarPlay or Android Auto to purchase fuel at the pump?
After you have downloaded the App, created a User Account, and linked a payment method, log into the App and confirm the nearest station to you or select a new one. Use the selector to choose which pump you would like to use to purchase fuel. After selecting the pump, confirm your payment method and whether you would like to add a car wash, if available, and/or redeem any available rewards. Once your payment method is authorized, the pump will be reserved for you and you will see the “begin fueling” prompt on the App screen. Then, you can pick up the nozzle, choose the grade and start fueling. Apple Watch (watchOS) and Wear OS may also be used after installing the App. Apple CarPlay and Android Auto may also be used after installing the App. For users that live in full-service states (Oregon and New Jersey), once you see the “begin fueling” prompt on the app screen, let the gas station attendant know which fuel grade to pump and dollar amount. They will then pump your desired fuel.
How do I know the pump is ready to go at the station after my payment has been authorized?
After your payment has been authorized, the “begin fueling” screen will appear on your App indicating that the pump is ready to go. Select the fuel grade on the pump as you normally would and begin fueling.
How do I complete fueling?
When you have finished fueling, return the nozzle to the pump. You will receive a mobile receipt on the App and if selected in your App settings, a printed receipt at the pump and email receipt.
What do I do if I have selected the wrong pump number on the App?
Wait for the transaction to time out and start a new transaction with the correct pump number.
Can I use more than one type of payment for a single transaction?
No. You cannot currently use more than one type of payment per transaction. You must perform separate transactions using separate forms of payment.
Do I need to contact my bank or financial institution before linking my debit/credit card as a payment method in the Chevron or Texaco mobile app?
If it is your first time linking a debit/credit card into the App, it is best to contact your financial institution so they can allow you to link your account into the App on their system. If you received a new card and have not activated it yet, please call your financial institution to activate the card. We also suggest linking the card within the vicinity of your zip code. If you are traveling, changed address, outside of the city/billing zip code, or out of state, please advise or update your records with your financial institution. If you think your card has been compromised, contact your financial institution immediately.
Is it safe for customers to use mobile devices at the fuel dispenser?
Research cited by the FCC has concluded that there is no reason to prohibit customers from using their mobile devices to pay at the pump. One such study provides “there has been no documented incident where the use of a wireless phone was found to cause a fire or explosion at a gas station” and “scientific testing has not established a dangerous link between wireless phones and fuel vapors.”
Will you change your decals at retail stations?
Chevron has made updated decals available to the participating stations that say customers may use their mobile devices with care and caution customers not to use mobile devices while walking or when in a vehicle lane.
How do I add an eGift or ePromo card as a payment method to my User Account in the App?
Navigate to the Wallet, select “Payment methods” and “Add Payment Method” to link a payment method. Choose “Gift or ePromo Card” and read and agree to the terms. Enter the Chevron and Texaco eGift or ePromo Card number and the PIN. Please note this PIN is different from the one you created while signing up on the mobile app to authorize payments. A PIN is required for all gift and promotional cards. Promotional and ePromo cards have an expiration date.
Is there a limit to how many Chevron and Texaco gift and promotional cards I can link to my User Account?
Yes. There is a limit of five (5) Chevron and Texaco gift and promotional cards that can be linked to your User Account at any given time.
Can I add a plastic Chevron or Texaco gift or promotional card to the App?
Yes. A Chevron or Texaco gift or promotional card with a PIN can be added to the App. Best practices recommend that once a plastic gift or promotional card has been added to the App, the card should be destroyed before disposal.
How do I view my available Chevron and Texaco gift and promotional card balance?
The available balance is displayed with each card in your Wallet under “Payment methods” in the App.
Can I share a Chevron and Texaco gift or promotional card with my friends and family who use the App?
Yes. Multiple users can link the same Chevron and Texaco gift or promotional card to their User Accounts.
What do I do if my Chevron and Texaco gift or promotional card isn’t working?
Call the Consumer Connection Center at 1-855-285-9595 for assistance. You can also call or send us a message through the “Contact us” page on the App or website.
Can I reload my Chevron or Texaco gift or promotional card in the App?
No. You cannot currently reload funds onto a Chevron or Texaco gift or eGift Card in the App or purchase gift cards from the App. You can link multiple Chevron and Texaco gift and promotional cards to your User Account. Plastic and electronic promotional cards are not reloadable and expire on the date provided with the card.
Can I use my linked Chevron and Texaco gift or promotional card to pay for items in the convenience store?
No. Currently the App can only be used for fuel and car wash purchases at the pump and not within the store. You can still use any physical gift or promotional card that has been linked as a payment method in the App in the convenience store if there is an available balance. Electronic gift and promotional cards cannot be used for in-store purchases.
How does my physical gift card differ from an eGift Card?
You can use your physical gift card at both the pump and within the store. You can also reload your physical gift card. Currently, you are not able to reload your electronic gift card or use for purchases within the store.
What is the difference between Chevron and Texaco promotional and gift cards?
Promotional cards are provided at no cost to the recipient with an expiration date. They are redeemable for fuel and authorized goods and services at participating Chevron and Texaco stations, are subject to the terms and conditions on the card and cannot be reloaded.
What do I do if a Chevron or Texaco gift or promotional card will not link as a payment method in my User Account?
Confirm that you entered the card number and PIN correctly and that the promotional card has not already expired. If you are still unable to link it, call the Consumer Center at 1-855-285-9595 for assistance.
Why did I not receive the discounted “Cash” price when I used my Chevron or Texaco gift or promotional card?
Discounted cash pricing is offered by independent Chevron or Texaco retailers. If you did not receive the discounted cash price with the App, please notify the station manager.
What tips should I keep in mind before linking a Chevron or Texaco gift or promotional card as a payment method in the App?
Turn on your location settings. Enter the gift or promotional card PIN number located with the card and not any other PIN number or password
How do I add my Venmo account as a payment method in the App?
You must be logged into your Venmo account on your mobile device to add it as a linked payment method in the App.
Can I use my Venmo balance as a payment method?
Please review your Venmo account FAQs for information on how to use your Venmo balance as a payment method.
How do I link my PayPal account to my User Account in the App?
You can link your PayPal account to your User Account by navigating to the Wallet, select “Payment methods” and link your PayPal account any time.
Why was a hold for a fuel purchase placed on my Venmo account?
Your card issuer or bank sends a request to pre-authorize the transaction for a set amount and duration. Banks may “hold” this pre-authorization amount until they receive notification of the final purchase amount after completion of the transaction. Chevron does not control the duration of the hold. Contact your bank to release this hold.
How do I add Apple Pay or Google Pay as a payment method in the App?
You will first need to set up your Apple Pay or Google Pay wallet on your iOS or Android device to use Apple Pay or Google Pay in the App. Once set up, they will automatically appear as a payment method option in the App.
How do I purchase fuel using Apple Pay or Google Pay in the App?
Log into the App and confirm the nearest station to you or select a new one. Then using the selector, choose which pump you would like to use to purchase fuel. After selecting the pump, choose whether you would like to add a car wash, if available. Next, choose Apple Pay or Google Pay as your payment method and click continue. Your payment method will be authorized, and the pump reserved for you.
Will my receipt show whether I fueled with my Apple Pay or Google Pay payment method in the App?
Yes. You will receive a receipt on the App with an Apple Pay or Google Pay icon and by email, if selected in your settings, shortly after completing your transaction using Apple Pay or Google Pay.
How will I know which card I used with the Apple Pay payment method in the App?
You will see the last 4 digits of the card that was associated with the purchase on the receipt made using Apple Pay or Google Pay. Note, Apple CASH is processed through Discover and will list Discover on your receipt when you use Apple CASH in Apple Pay as a payment method for your transaction.
Can I use international cards added in my Apple Pay or Google Pay wallet to make purchases with the App?
No. International cards cannot be used in the App.
Why do I see a $100 pre-authorization in my Apple Pay wallet after I canceled the transaction or it timed out before I pumped fuel?
If you are using a debit card in your Apple Pay wallet, your bank sends a request to pre-authorize the transaction for a set amount and duration. If you cancel the transaction or it time outs, you will see a $100 pre-authorization which will be reversed by your bank to your bank account, not credited or refunded to your Apple Pay wallet. Chevron does not control this pre-authorization or reversal. Contact your bank for questions on the reversal of any pre-authorizations.
Why did I get an error when I removed a card from my Apple Pay wallet and then attempted to immediately add it back again?
If you remove a card from your Apple Pay wallet and then try to immediately add it back again, it may trigger a suspected fraud lockdown. Then call your card issuer or bank’s customer service to have the card re-enabled or unblocked.
Can I redeem my Chevron Texaco Rewards program rewards with my Fuel Credits from my Techron Advantage® Cards?
You may combine your CTR program rewards with fuel discounts or credits from other tender types including your Techron Advantage® Visa® Card or Techron Advantage® Credit Card. If you decide not to use your CTR program rewards on a particular transaction, you will still earn CTR program points on that transaction and can receive the discounts or credits from the other tender types.
Can I use my Techron Advantage® Credit Card or Techron Advantage® Visa® Card as a payment method in the App through my Apple Pay or Google Pay wallet?
No. These cards cannot be used as payment methods through your Apple Pay or Google Pay wallet. However, you can link your Techron Advantage® Cards as a payment method directly in the App. See FAQ on how to link a payment method to your User Account in the App.
How do I add my new Techron Advantage® Credit Card or Techron Advantage® Visa® Card with EMV chip to my User Account in the App?
Techron Advantage® Credit Card without EMV chips expired on June 30, 2021. You should have received and activated your replacement card with EMV chip. You must unlink your old card from the App by clicking on the card under Payment Methods and selecting “Remove Card.” You can then add your new activated Techron Advantage® Credit Card with EMV chip by selecting “Payment Methods” and “+” to link a payment method and choosing “Techron Advantage Card.” Enter your new card number, expiration date, security code (CID/CVV) and zip code and hit “Submit”. You can then select how to receive a one-time security code from Synchrony, the card issuer, by either phone call or text to the phone number associated with the card. If you have trouble receiving the security code, contact Synchrony by tapping on the displayed message or call the phone number located on the back of your Techron Advantage® Credit Card. Note, you must activate your new Techron Advantage® Credit Card before adding it to the App as a payment method.
Where can I find the security code (CID or CVV) on my Techron Advantage® Card?
You may find the CID code (3 digits) on the front of your card above or below the expiration date (typically shown as 001, 002, etc.) and the CVV code (3 digits) on the back of your card at the end of the signature space.
Why did I not receive the discounted “Cash/Chevron card” price when I used my Techron Advantage® Card?
Discounted cash/Chevron card pricing is offered by independent Chevron or Texaco retailers. If you did not receive the discounted cash/Chevron card price with the App, please notify the station manager.
How do I manage my Techron Advantage Card, view statement and pay the bill via mobile app?
You can manage your Techron Advantage Card, view statement and pay the bill from the App under Wallet and “Manage Chevron Cards” by selecting “Manage account” and logging in to your Techron Advantage Card account and following on screen prompts/options.
Who do I contact if I get an error at the pump while using the App?
Please call the Consumer Connection Center at 1-855-285-9595. You can also call or submit a case directly from the “Contact us” page on the App or website.
What do I do if my car wash code is not working?
Call the Consumer Connection Center at 1-855-285-9595 if you are unable to redeem the car wash code that you received in the App. You can also call or submit a case directly from the “Contact us” page on the App or website.
Can I make multiple fuel purchase transactions in a single day with the App?
Yes. However, if you make excessive transactions in a single day with the App, they may be declined as suspected fraudulent transactions. Call the Consumer Connection Center at 1-855-285-9595 for information on your User Account.
Are there minimum/maximum transaction amounts when paying through the App?
Minimum and maximum transaction dollar limits are set by your payment card and/or financial institution when used as a payment method through the App and certain financial institutions may impose maximum purchase amount limits on mobile transactions. There is no minimum purchase amount when using a Techron Advantage® Credit Card or Techron Advantage® Visa® Card for mobile payment transactions.
What do I do if I forget my 4-digit PIN for authorizing payments in the App?
You can reset your PIN anytime from your User Account. However, this will delete all saved payment methods from your User Account, including any gift or promotional cards. To reset your PIN, navigate to “My Profile”, select “Settings” and under PIN code, click “Edit,” and then click” Forgot your PIN code?.” Follow the prompts to create a new PIN and verify it to reset your PIN. You will then need to re-link your Payment Methods to your User Account.
What do I do if my App will not load?
To function properly, any mobile app requires good cell signal or wireless connection. If your App is not working, please check to see if cellular service in your area is adequate. If service is sufficient and you continue to have problems, first try deleting the app and then re-downloading it.
Who do I contact with questions about the CTR program or my reward points?
Please allow up to 72 hours for points to appear in your User Account after earning. For other questions, Drop Tank, LLC manages the CTR program. Contact their Chevron Texaco Rewards Support center at 1-888-334-7469 from 7:00am to 6:00pm CST Monday through Friday, except holidays, or through email at ChevronTexacoRewards@cstoresupport.com
What tips should I keep in mind before linking a credit/debit card as a payment method in the App?
Make sure that you are on the latest version of the App. Make sure to enter the correct information when linking the card or any payment method. Link your credit/debit card to just one User Account in just one mobile device. If you have authorized users on a credit/debit card, advise them to link their own card to their User Account in their own mobile device. If you received and activated a replacement card, remove the old card before linking the replacement card as a payment method. If you are still unable to link your card, please call your financial institution.
Not seeing your question or issue here?
Please contact us by tapping on “Help” and then “Contact us” from the menu on the App or website.